Privacy Policy
Last updated: 29 March 2026
1. Who We Are
Industrial Abseilers ("we", "us", "our") operates the website industrialabseilers.co.uk. We act as a lead-generation service, connecting customers who require rope access and building maintenance services with qualified, IRATA-certified contractors across the United Kingdom.
2. What Data We Collect
When you submit a quote request through our website, we collect the following personal data:
- Your full name
- Phone number
- Email address
- Postcode
- Details of the service you require (service type, building height, urgency, description of work)
We do not currently use cookies for tracking or analytics purposes.
3. How We Use Your Data
We use the personal data you provide to:
- Match you with a qualified rope access specialist in your area
- Share your enquiry details with one or more contractors in our network who can fulfil your request
- Contact you regarding your enquiry if needed
- Improve our service and website
The lawful basis for processing your data under UK GDPR is legitimate interest — namely, fulfilling the quote request you have submitted.
4. Data Sharing
We share your enquiry details (name, contact information, postcode, and service requirements) with contractors in our network who operate in your area. These contractors will use your data solely to provide you with a quote or to discuss the work you require.
We do not sell your personal data to third parties. We do not share your data with any party other than the contractors described above, unless required to do so by law.
5. Data Retention
We retain your personal data for a maximum of 12 months from the date of submission. After this period, your data is securely deleted. You may request earlier deletion at any time (see Your Rights below).
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Access to lead data is restricted to authorised personnel only.
7. Your Rights
Under UK GDPR, you have the right to:
- Access— request a copy of the personal data we hold about you
- Rectification— request correction of inaccurate or incomplete data
- Erasure— request deletion of your personal data
- Restriction— request that we limit how we use your data
- Objection— object to the processing of your data
- Data portability— request your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the details below.
8. Cookies
This website does not currently use cookies for tracking, advertising, or analytics purposes. If this changes in the future, we will update this policy and implement appropriate consent mechanisms.
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:
Email: privacy@industrialabseilers.co.uk
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.